Refund policy

We have a 7-day return or exchange policy, which means you have 7 days after receiving your item to request a return or exchange. Returns are applicable only on online purchases. Returns and exchanges are not applicable on customized suits, shoes and pre-orders.

To be eligible for a return or exchanges, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return or exchange, you can contact us at customercare@harringtonwear.com. If your return or exchange is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at customercare@harringtonwear.com.

DAMAGES AND ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

EXCEPTIONS / NON-RETURNABLE ITEMS
Certain types of items like custom products, tailored suits, shoes and personal care products cannot be returned. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns or exchanges on sale items or gift cards.

Thank you so much for shopping with Harrington. Our Customer service team is available to answer any questions regarding your order. You may reach us via phone or WhatsApp at +9779802023111 or via email at customercare@harringtonwear.com. For any fit, sizing or styling guidance please reach out to our team of stylists at customercare@harringtonwear.com and we can assist you with finding your ideal fit. 

In order to request exchanges and refunds, please follow the following steps:

1. Please send us a mail at customercare@harringtonwear.com with the subject as Exchange or Refund request or as appropriate. 
2. Please mention your order number on the message body and mention the reason you would want to return or exchange the products.
3. Our Customer Care team will reach you within 24 hours for further assistance.
4. Alternatively, for a prompt response or to speak to our customer care representative, please contact our customer service team via phone or WhatsApp at +9779802023111.

TERMS AND CONDITIONS:

1. Returns are applicable only on online purchases. Returns and exchanges are not applicable on customized suits, shoes and pre-orders.
2. All items must be returned for exchanges or refunds within 7 days from the date of delivery or purchase.
3. All Items must be returned to us unused with all Harrington tags, designer labels still attached, and in the original Harrington packaging. Returns or exchanges that do not meet our policy will not be accepted and be sent back to you upon payment of the shipment charges. We recommend you ask the courier to scan your package when they collect your return. This will make sure your return is tracked.
4. Tailored suits shall be sent to a third party warehouse, if they are not collected within 20 days after the order is ready. Harrington shall not be responsible for any loss or damage of the suits once they are sent to the third party warehouse. Further inquiry for the suit shall can be made with Harrington's customer care service team on contact details above.
5. If your purchase was made with a promotional voucher, you will receive a refund only for the amount paid—that is, the amount charged after the voucher was applied. Furthermore, the promotional voucher will no longer be valid.
6. Products on SALE or OFFER cannot be returned or exchanged.

Please note that refunds can take up to 10 working days after the approval of your refunds which will be notified to you via phone call/ text message or email.