Do I need an account to place an order?
No, all you need is an email address. We recommend that you register for an account to start adding pieces to your Wishlist, but, you can also place and track orders as a guest and sign up at a time that suits you.

I have forgotten my password: what should I do?
Simply follow the 'Forgot your password?’ link on our Sign In page and enter your email address. You’ll then receive an email to reset your password.

How do I receive Harrington email updates?
Stay informed of new arrivals, trends and exclusive promotions by entering your email address at the bottom of our homepage. You can then manage your email preferences under ‘My Account’.

How do I place an order on your site?
It's easy! Here’s how:
   1. Choose a category or designer from the top navigation menu or search to explore a specific style or trend.
   2. Select your desired piece and click Buy it Now for instant checkout or Add to Cart if you want to continue shopping’. Once you've added all items, it's time to check-out.
   3. Sign in to your account or, if you've not yet created one, proceed via guest checkout.
   4.Enter your address, payment method and delivery details to complete your order. That's it – we'll confirm the order via a phone call or text or email and it will be carefully prepared and shipped to you, with updates every step of the way.

Can I place an order over the phone?
Sure! Our friendly Customer Service Advisors are happy to assist you with this.

Where can I find size & fit advice?
Click on ‘Size Guide’ on the item’s page to view our conversion chart. You can also feel free to contact our customer care team who will assist you in finding an ideal size for you.

Can I cancel my Harrington order or make changes to it?
Yes, you might be able to cancel some items before we prepare your order. Just head to 'Returns and Exchanges', or send us an email at customercare@harringtonwear.com if you placed an order as a guest. We can't add items to an existing order, but you can place a new order for any additional pieces. You can find more info in our Return & Refunds Policy. 
For immediate response please call us by Phone or WhatsApp at +9779802023111

Which currencies can I shop in?
This is determined by your shipping destination and will be displayed at checkout before completing your purchase. If your local currency is unavailable, your order will be charged in USD for a competitive exchange rate.

Which currencies can I shop in?
This is determined by your shipping destination and will be displayed at checkout before completing your purchase. If your local currency is unavailable, your order will be charged in USD for a competitive exchange rate.

When will my card be charged?
If you pay by debit card or PayPal, HARRINGTON will take payment at the point your order is placed on our site. If you pay by credit card, full payment is usually taken once your order is ready for shipping, but your bank or card issuer may reserve the order amount in your account immediately.

What payment methods do you accept for Nepal?
  Esewa
  PhonePay
  Visa
  MasterCard
  Maestro
  American Express
  PayPal
  Apple Pay
  For your safety, security checks are taken on all payments made to us at the time of purchase.

Will my personal details stay safe?
 Absolutely. We keep your personal data private and confidential and only give it out with your consent or if legally permitted to. For further details, please see the Harrington Privacy Policy.

Can I reserve an item to buy later?
We aim to provide a fair opportunity to shop our most in-demand styles and as items are often limited, we don't offer reservations.

How will my order be packaged?
Your order will be carefully packaged in a protective Harrington box — with branded Harrington dust bags — to ensure it arrives to you in a great condition.

In order to request for exchanges and refunds, please follow the following steps:

   1.Please send us a mail at customercare@harringtonwear.com with the subject as Exchange or Refund request or as appropriate.
   2. Please mention your order number on the message body and mention the reason you would want to return or exchange the products.
   3.Our Customer Care team will reach you within 24 hours for further assistance. Alternatively, for a prompt response or to speak to our customer care representative, please contact our customer service team via Phone or WhatsApp at +9779802023111.

TERMS AND CONDITIONS:
   1.All items must be returned for exchanges or refunds within 7 days from the date of delivery.
   2.All Items must be returned to us unused with all Harrington tags, designer labels still attached and in the original Harrington packaging. Returns that do not meet our policy will not be accepted and be sent back to you upon payment of the shipment charges. We recommend you ask the courier to scan your package when they collect your return. This will make sure your return is tracked.
   3.If your purchase was made with a promotional voucher, you will receive a refund only for the amount paid—that is, the amount charged after the voucher was applied. Furthermore, the promotional voucher will no longer be valid.
   4.Products marked as "Final Sale" cannot be returned or exchanged.

Please note that refunds can take up to 10 working days after the approval of your refunds which will be notified to you via phone call/ text message or email.

What does pre-order mean?
You can get early access to next season's most wanted pieces before they're released.

When will my pre-order item arrive?
As soon as your item has been released and is ready to be shipped, you'll receive an email with the estimated delivery date.

When do I have to pay?
Pre-order items require 25%-40% payment of the design cost for confirmation. Our customer care representative will reach you shortly after you confirm your pre-order.

Can I cancel a pre-order?
Yes, please contact our customer care team to cancel your pre-order.

To cancel your order:
Cancellation before shipping:
If the order or the item(s) that you want to cancel have not been shipped yet, you can either cancel the order online or by contacting our Customer Support Team via phone +9779802023111 or send us at email customercare@harringtonwear.com. In such cases, the order will cancelled and the money will be refunded to you, excluding transaction charges, if applicable.

Cancellation after shipping:
If you wish to cancel an order that has been shipped but has not yet been delivered, please get in touch with our Customer Support team and do not accept the delivery of the order. Once we receive the order back and verify its packaging/condition, we will refund your money, excluding transaction charges, if applicable. If Harrington couldn't serve an order for any reason beyond the control of Harrington, even after giving our best, Harrington reserves the right to cancel the order and refund the money in case of a pre-paid order.

Can I change my delivery address?
Simply give us a call or a WhatsApp message at +9779802023111  or send us a mail at customercare@harringtonwear.com Mentioning the subject as “Change in Address” and send us your new address along with your previous one.

However, you may not be able to if your item has already been shipped.

Are pre-order items refundable?
Yes, just make sure items meet the conditions of our Returns Policy.

Will pre-order items be shipped with my other orders?
No, they will be delivered separately according to the expected release date.

Is there a limit on purchasing pre-order items?
There may be order limits on some pre-order items. This is so everyone has a chance to get the pieces they love.